Apply unapplied cash to customer orders

Unapplied cash is money received from a customer that has not yet been matched to an order. Apply it when the customer identifies the correct invoices or when new orders become available.

Do not replace unapplied cash with a credit memo. Unapplied cash represents money the customer paid; a credit memo represents a reduction in the amount charged.

Before you start

• Confirm the payment reference and the customer's remittance instructions.
• Confirm that the target orders belong to the same customer and have open balances.

Apply an unapplied balance

1. Go to Outbound > Payments.
2. Select Unapplied.
3. Find the customer payment you want to use.
4. Select the action to apply the available amount.
5. Review the customer's open orders.
6. Enter the amount to apply to each order. You can use all or part of the available balance.
7. Confirm that the total applied does not exceed either the payment's available amount or any order's open balance.
8. Save the applications.

Expected result

The applied amount reduces the selected orders' open balances. Any unused amount remains available on the original payment and stays visible in Unapplied.

Unapply an amount

Use Unapply when an amount was assigned to the wrong order:

1. Open the payment and review its applications.
2. Select Unapply for the incorrect application.
3. Confirm the action.
4. Apply the released amount to the correct order, or leave it unapplied.

Unapplying one row does not void the payment or its other applications.