Troubleshooting Vector Payments Terminals Not Connecting

If your payment terminal is not connecting, please follow this checklist to troubleshoot before reaching out for additional support.

🛠️ Steps to Check Your Terminal

1. Has this terminal ever been used successfully before?
   • If this is your first time setting it up, please confirm you have completed all setup instructions provided.
2. When was it last working properly?
   • Knowing when the issue began helps identify whether it is related to configuration or a change in your network.
3. Check power and internet connection:
   • Make sure the terminal is plugged in securely.
   • Confirm it is connected to WiFi or Ethernet.
     • If connected to WiFi, the WiFi icon at the top of the screen on the device will change from white to green.
4. Verify the device mode:
   • Look at the bottom left corner of the screen.
   • Make sure it says SEMI mode.
     • If it does not (e.g. if in STANDALONE mode), please switch it to SEMI mode so that the gateway can connect to it.
5. Download and reboot the terminal:
   • Perform a download (this updates the device software).
   • After the download completes, reboot the terminal.

📩 Still Having Trouble?

If you still cannot connect after these steps, please contact us and send us the following so we can help you faster:

• ✅ A description of which steps you completed
• ✅ Any error messages displayed on the terminal
• ✅ A clear photo or screenshot of the terminal screen
• ✅ The approximate time and date when you attempted to connect

Once we receive this information, we’ll review and assist you further.