Complete a Retail Delivery Order

Purpose

Complete a successful delivery by finding the order in the Retail POS Deliveries queue and recording the customer's payment. When the full balance is paid, confirm that the order reaches Paid and Completed status.

Before You Start

Confirm the driver completed the correct stop for the correct customer.
Confirm the order is assigned to a route that is Out for Delivery.
Confirm the till that should receive the payment.
Confirm the accepted payment method and any provider-specific steps.
Confirm you have the required permissions to complete a delivery and record each payment type.
Follow any identity, delivery, payment, and compliance checks required by your facility or jurisdiction.

Complete the Order

In Retail POS, select Queue > Deliveries.
Find the order and select View Cart.
Confirm the customer, Purchase ID, delivered items, quantities, discounts, taxes, and total.
Select Pay.
Select the till for the delivery.
Select the payment method and enter the amount.
Complete any provider-specific authorization or transaction steps.
Select Submit Payment, or the method-specific record action.
Confirm the remaining balance.
Confirm the order's payment status shows Paid and its order status shows Completed.

Expected Result

The completed order no longer needs action in the delivery checkout queue. Review any receipt and integration confirmation before closing the order.

If Payment Was Recorded Before Dispatch

Flourish allows payment before a route is marked Out for Delivery. If you dispatch the route afterward, the order can remain Out for Delivery and Paid, and require a manual completion action in Retail POS.

Integration and Inventory Note

Integrations update inventory and external delivery records at different points. Flourish, METRC, Florida MMUR, and Florida BioTrack each follow different timing. Use the article for your integration and confirm its success message before treating the external record as complete.

Common Issues

The order is missing from the Deliveries queue

Confirm that the route is Out for Delivery and that the order has not been marked Undeliverable or removed from the route.

The payment method is missing or fails

Review the facility's payment methods, terminal assignment, and the provider-specific transaction article. Do not submit a duplicate integrated payment until you confirm the first transaction's status.

The order is Paid but not Completed

Review its route and order statuses. Use the supported manual completion path only after confirming that payment and any external compliance transaction succeeded.

Complete a Retail Delivery Order