METRC Retail Delivery: Edit order after marking “Out For Delivery”

Purpose

Use this process when a METRC retail delivery order needs to change after it has been marked Out for Delivery. Remove the order from its route and return it to Created status before you edit its items or quantities.

Prerequisites

1. Confirm that the facility uses METRC.
2. Confirm the correct Purchase ID and current route.
3. Review what needs to change before you alter the order.
4. Confirm the permissions required for the Undeliverable, Packed, Created, edit, and route actions.

How This Affects METRC

Marking the order Undeliverable deletes the delivery record in METRC. Adding the edited order to a route and dispatching it recreates the METRC delivery.

Return the Order to Created

1. In Flourish Web, select Retail > Purchases > Purchases by Store.

2. Find the order and select its Purchase ID.

3. Select Mark as Undeliverable.

4. Confirm that the order will be removed from its route.

5. When the order status shows Undeliverable, select Mark as Packed.

6. When the order status shows Packed, select Send Back to Created.

Edit and Redispatch the Order

1. Update the items, quantities, delivery details, or other approved fields.
2. Select Save.
3. Allocate inventory and return the order to Packed status.
4. Add the order to a new delivery route.
5. Mark the route Out for Delivery.
6. Confirm that the expected delivery record appears in METRC.

Complete the Delivery

1. After the stop is completed, finish the order in Retail POS.
2. Confirm the METRC result.

Completing the order in Retail POS completes the METRC delivery and decrements inventory.

If the METRC Record Doesn't Match

Stop before you repeat the workflow. Record the Flourish Purchase ID, route ID, METRC delivery information, package IDs, and the last successful action. Use the METRC sync troubleshooting article, or contact Flourish Support.