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Connecticut BioTrack - Accepting Rejected Inventory

When inventory is shipped and later rejected in BioTrack, it is important to perform a reverse sync to properly update your inventory and outbound records in Flourish Software. This ensures your reco…

NIr Malchy
Updated by NIr Malchy

When inventory is shipped and later rejected in BioTrack, it is important to perform a reverse sync to properly update your inventory and outbound records in Flourish Software. This ensures your records stay accurate and aligned with BioTrack.

Following the steps outlined below will help maintain data integrity across both systems.

The reverse sync is essential to restore inventory availability in Flourish and ensure data accuracy.

Step-by-Step Workflow

In this guide, we’ll walk you through the workflow and how to perform a reverse sync.

  1. Shipment & Manifest Sent
    • A user sends a shipment and a manifest from Flourish Software to a client.
    • This data syncs with BioTrack.
  2. Manifest Rejected in BioTrack
    • In BioTrack, the receiving party (or shipping party) rejects the manifest.
    • This action updates the BioTrack record, but not the Flourish record yet.
  3. Initiate Reverse Sync in Flourish
    The original sender in Flourish triggers a reverse sync from BioTrack to restore the rejected packages:
    1. Go to Inventory
    2. Click "Sync from BioTrack"
      sync from BioTrack

  1. What Happens After Reverse Sync in Flourish
    • The package returns to the Created status.
    • A package_return record is created, tracking the full quantity and updating the outbound order with a return line:
      Rejection record
    • The package is no longer linked to the original outbound order.
    • The package becomes available again for allocation to new orders or manufacturing.
Users can no longer update most fields on the rejected manifest in BioTrack, except for “New Price.”

How did we do?

Connecticut BioTrack Category Conversions

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