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Connecticut BioTrack - Accepting Rejected Inventory

When inventory is shipped and later rejected in BioTrack, it is important to perform a reverse sync to properly update your inventory and outbound records in Flourish Software. This ensures your reco…

NIr Malchy
Updated by NIr Malchy

When inventory is shipped and later rejected in BioTrack, it is important to perform a reverse sync to properly update your inventory and outbound records in Flourish Software. This ensures your records stay accurate and aligned with BioTrack.

Following the steps outlined below will help maintain data integrity across both systems.

The reverse sync is essential to restore inventory availability in Flourish and ensure data accuracy.

Types of Rejections and How to Handle Them

Destination Received & Is Now Returning the Manifest

When the retailer receives the shipment and sends it back:

  1. BioTrack generates a new return manifest (with a new manifest number).
  2. Go to Inbound > Transfers and click "Sync From BioTrack".
  3. The return manifest appears in Inbound > Transfers in Flourish.
  4. Accept the inventory in either BioTrack or Flourish (Flourish is the preferred option).
  5. Since Flourish does not yet fully support return manifests, complete the reconciliation manually if necessary. We are working on a feature that will enable you to update the sales invoices in this workflow manually.

Manifest Rejected Before Receipt (Self-Rejection)

When you send the transfer out, you can "self-reject" the inventory you sent, and if you do that in BioTrack, go to Flourish Software and sync the inventory, Flourish Software will update:

  1. The Inventory
  2. The outbound order
  3. The outbound manifest.
This process does not create a 'Return' type manifest.
Step-by-Step Workflow

In this guide, we’ll walk you through the workflow and how to perform a reverse sync.

  1. Shipment & Manifest Sent
    • A user sends a shipment and a manifest from Flourish Software to a client.
    • This data syncs with BioTrack.
  2. Manifest Rejected in BioTrack
    • In BioTrack, the receiving party (or shipping party) rejects the manifest.
    • This action updates the BioTrack record, but not the Flourish record yet.
    • The original sender needs to accept the inventory in BioTrack.
  3. Initiate Reverse Sync in Flourish
    The original sender in Flourish triggers a reverse sync from BioTrack to restore the rejected packages:
    1. Go to Inventory
    2. Click "Sync from BioTrack"
      sync from BioTrack

  1. What Happens After Reverse Sync in Flourish
    • The package returns to the Created status.
    • A package_return record is created, tracking the full quantity and updating the outbound order with a return line:
      Rejection record
    • The package is no longer linked to the original outbound order.
    • The package becomes available again for allocation to new orders or manufacturing.
Users can no longer update most fields on the rejected manifest in BioTrack, except for “New Price.”

How did we do?

Connecticut BioTrack Category Conversions

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