Retail Order Statuses

Updated 11 months ago by Kyle Cemate

Your retail order will enter several different statuses to let you know where in the process that order is. You can use these statuses to filter orders from the Retail > Purchases by Store, Fulfillment by Store, and All Purchases submodules.

Retail orders will have a primary status as well as a payment status.

For Outbound Orders see here.

Retail Order Statuses

Status

Description

Notes

Created

The initial status of a newly created order.

Submitted

Order lines have been added and the Send to Fulfillment or Submit buttons have been clicked.

Your order may skip this status if you fulfill it in the POS.

Packed

All order lines have been allocated.

Packed orders are ready for checkout or to be added to deliveries.

Out for Delivery

A packed order has been added to a delivery route. The delivery is in transit.

Only delivery orders will enter this status.

Undeliverable

The order was not able to be delivered.

Only delivery orders can enter this status. They can be transitioned back to Packed.

Cancelled

The order is no longer needed. Any allocated packages are unassigned from the order.

Delivery, Pickup, and In-store orders can all be canceled.

Completed

The order has been paid for in full.

Completed orders cannot be canceled or edited.

Retail Order Payment Statuses

Status

Description

Notes

Awaiting Payment

Payment has not been taken for this order

Partially Paid

Payment has been accepted, but there is still an outstanding balance on the order.

Paid

Payment has been accepted in full.

Orders will enter a Completed status when they are Paid.


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