My LeafLink and Flourish Inventory Levels Don’t Match

When orders are placed, your inventory is affected. But what if your inventory levels don’t match up between the two platforms? Check out these troubleshooting steps below.

Enable the Sync Inventory Levels Rule

You might want to manage your inventory levels through LeafLink directly, and that's okay. If you want Flourish to push sellable quantities to LeafLink, you'll need to make sure this rule is enabled.

  1. In Flourish, navigate to Settings > Integrations > LeafLink.
  2. On the right-hand side of the page, locate the Rules section.
  3. Make sure the Sync Inventory Levels to LeafLink rule is toggled on.
  4. If it's not, turn it on, and then click Save.

Check the Sellable vs. Available Quantity

Sellable quantity is the available quantity that is not on an order, allocated, locked, or otherwise reserved. This is the quantity that syncs with LeafLink.

  1. In Flourish, navigate to Inventory > All Inventory.
  2. Search the name or SKU of the item by entering it in the search bar.
  3. Compare the quantity in the Sellable column with the Available quantity in LeafLink.

Be careful editing inventory levels in LeafLink — they don’t sync back to Flourish. If you’ve edited item quantities in LeafLink, Flourish will overwrite them in one of two ways:

  • After 24 hours, or
  • If the inventory levels in Flourish are updated.

If you’ve updated the quantity directly in LeafLink and need it to match what’s in Flourish, that's no problem. You can update the quantity in LeafLink by locking and unlocking a package. Flourish will push the Sellable quantity and set it as the new Available quantity in LeafLink.

  1. In Flourish, go to your Inventory and find a Package of the Item you need to 'refresh'.
  2. Lock the package.
  3. Unlock the package.

If you follow the steps above, Flourish Software will overwrite the quantity in LeafLink. Flourish will push the Sellable quantity and set it as the new Available quantity in LeafLink.

Still Need Help?

Please contact the support team and let us know the following:

  • The name of your facility in Flourish.
  • The name of the item you’re having trouble with.
  • The expected quantity in LeafLink and what appears in Flourish.

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