Florida Biotrack Retail Returns, Restocks, and Voids
Retail Void
Use the void function to remove a sale that was made in error. This will restore the patient's MMUR allotment. The purchase will remain in BioTrack but in a voided state. It can be cancelled or re-checked out in Flourish.
Retail Refund and Restock
If a customer returns a product due to a defect or other acceptable reason, the store has two choices.
Refund and Restore MMUR Allotment
Refund the line item or part of the line item. Choose the "Restock" function.
- This will restore the patient's MMUR allotment.
- This will generate a new package ID for the item and quantity. This can only be destroyed or shipped to a facility to be destroyed.
Refund without changing MMUR Allotment or Taking Product
Refund the line item or part of the line item. Do not choose the "Restock" function.
- This will refund the monetary value designated
- The MMUR allotment doesn't change
- The inventory does not come back into inventory
FAQ
Is it possible to refund a sale multiple times?
A sale can have multiple refunds against it, but each line item cannot be refunded multiple times. i.e. if 5 gummies were sold as one line item, and then 3 gummies are refunded today and the customer comes in the following day wanting a refund on the 4th gummy, it would not be possible.
Is it possible to refund a sale at a different retail location from where the sale was originally completed?
Not if they want the MMUR allotment restored. Refunds have to be processed at the location that initiated the sale since the location that made the sale has ownership of that record.
Are there any additional limitations we should be aware of?
If a sale does not have a restock quantity on the refund, the quantity will not be restored to the patient's limit for that time period. When an item is restocked, it will make a new barcode for the restocked item. This new item cannot be resold. A refund cannot be voided.
