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Configure and Manage a Reverse Sync User

Designate a reverse sync user in Flourish for daily alignment with state track and trace software. This guide explains setup and management.

Configuring a designated reverse sync user in your Flourish environment ensures daily alignment of all data with state-mandated track-and-trace systems.

This document provides clear instructions for setting up and managing this user within the Flourish application.

Important Note for Metrc Clients:
If your Reverse Sync User generates a new API key, or their Metrc profile is disabled, your facility-level sync will fail, meaning nothing will sync between Flourish and Metrc.
If this happens, please contact Support for assistance.

Prerequisites

  1. The designated reverse sync user must have the valid API key permissions enabled in the track-and-trace system.
    1. Click here to learn more about the required Metrc permissions for the Reverse Sync User.
  2. To edit the Reverse Sync user, you must have the proper user permissions on your Flourish profile.
    1. The user setting up the Reverse Sync User must have the user role permission "Admin>Facilities>Update>Update preferred reverse sync user" enabled.
track and trace software

Setting up or Updating a Reverse Sync User

  1. Go to Settings
  2. Select Facilities
  3. Click the “Configure” icon, , next to the facility
  4. Select Compliance
  5. Click the Pencil Icon in the REVERSE SYNC USER column
  6. From the drop-down list select the new REVERSE SYNC USER
  7. Click Save

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