Retry Sync - Case of "User not Authorized"

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Here's an interactive tutorial for the visual learners


1 This process will be successful only after you fixed the "User Not Authorized" issue. Once you resolved the problem, you can retry to sync your packages.

Click On The "Out of Sync" red icon.

Step 1 image

2 View the "Sync result".

View the "Context".

Click Retry.

Step 2 image

3 Note the prompt about the packages added to the syncing queue.

Click Dismiss.

Step 3 image

4 In the "Inventory" screen, find the package again and verify it is in sync.

In case it is not, please reach out to and let us know the tag and the facility.

Step 4 image

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How did we do?