METRC - Handling rejected outbound packages

Updated 1 day ago by NIr Malchy

Sometimes you transfer packages out and the client rejects them. When the client rejects a package, you accept the rejection in METRC.

What should you do in Flourish Software?

The short answer

  1. Click the Sync METRC Packages button in the Inventory > All Packages screen
  2. Reject the package in Flourish from the outbound order line it was allocated to (see here how)
You can easily find the outbound order associated with your package. On the All Packages screen, click the number in the ORDER ID column. That will redirect you to the order, making rejecting the package quick and easy.

The long answer

Sync METRC Packages will return the package to your available inventory once the rejection has been accepted. The package will be in Created status but will still be linked to the outbound order it was originally on. In order to make the package available to allocate to a different order, as well as to make sure the order totals reflect what was actually transferred, the next step is to reject the package on the outbound order.

What does rejecting the package in Flourish Software do?

  1. Returns the package to your available inventory
  2. Updates the line total, subtotal, and total price on your outbound invoice
  3. Enables you to allocate the package to a different sales order by removing the link between the package and the original order

Sync METRC Packages before you reject the package in Flourish Software. This action makes sure you get the right package into your Flourish inventory, helping you rejecting the correct package from the outbound order.
Only rejecting the package enables you to allocate it to a different sales order.

Why can't I just Sync METRC Packages?

Sync METRC Packages returns the package to your available inventory.

It does not update the Flourish Software outbound order financials and will not enable you to allocate the package to a different sales order.

Can I Reject the package in Flourish Software before I sync?

Yes!

It does not matter what you do first after you accept the package back in METRC.

You can go to Flourish Software and do the following:

  1. Sync METRC packages
  2. Go to the sales order and reject the package to make sure the total order price is correct.

Or:

  1. Go to the sales order and reject the package to make sure the total order price is correct.
  2. Sync METRC packages


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