METRC Harvest - Retry Harvest Sync
When your harvest is out of sync, you can attempt to sync it again by following the process described below.
Harvest is Out of Sync
- When you see the harvest is out of sync, click View Harvest Wet Weight to enter the Harvest log.
- On the Harvest log, click Sync Harvest
.
- The system displays the different strains and the Sync Status for them.
- Click on the Strain to Sync to highlight it.
- Click
.
After Moving a Synced Harvest
Sometimes, you move a harvest that is in sync with METRC.
If the following happens, you can resolve the issue below and retry the sync:
- The harvest is out of sync
- The last attempted action was to move the harvest to a different area.
- The error is:
- A METRC timeout or service issue.
- A METRC permissions issue (resolve by ensuring you have the permissions in METRC )
- The location was invalid for the harvest (Resolve by following the steps here)
Location Invalid example | ![]() |
A METRC permissions issue example | ![]() |
![Retry Sync Area](https://files.helpdocs.io/7xqaguw7nr/articles/n6fhkxbor1/1712781042734/screenshot-2024-04-10-at-4-13-39-pm-1.png)
Harvest is Partially Synced
Some of our METRC clients that sync large harvests are occasionally experiencing METRC failing to record all plants in the harvest. We now have a way to handle this situation and get all your plants harvested.
If METRC did not record the entire harvest, you will see a new Sync Status called Partial Sync.
Please follow the steps below to get all the entire harvest in sync.
- Click Edit Harvest Wet Weight to enter the Harvest log.
- On the Harvest log, click Sync Harvest
.
- The system displays the different strains and the Sync Status for them. In this example, there is a single strain.
- Click on the strain to highlight it.
- Click
.
If the harvest remains out of sync, you can retry the sync for the harvest, and let us know if you need any help.