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Table of Contents

Retail POS Refund a Purchase

Refund a customer purchase in the Retail POS

Table of Contents

Return Items and Refund a Retail Purchase

Purpose

Return all or part of a completed retail purchase in Retail POS. Select the items and quantities, record why they were returned, and apply the refund through a supported method.

Prerequisites
  • Confirm the Purchase ID and customer.
  • Confirm which items and quantities are being returned.
  • Confirm the original payment method and the refund method your facility allows.
  • The user's role must include Refund Purchase. Cash refunds also require Authorize Cash Return with PIN.
  • Review your METRC, MMUR, BioTrack, or jurisdiction-specific return requirements.

See Configure Permissions for Retail Corrections.

Start the Return
  1. In Retail POS, select Shop > Sales History.
  2. Find the completed purchase.
  3. Select Return.
  4. Select the till that should record the return.
  5. Enter the return quantity for each item.
  6. Select Next.
Complete the Return Details
  1. Review the items, quantities, and total refund value.
  2. Enter the refund amount for each supported refund method. Select Apply Max Allowed when appropriate.
  3. Select a Return Reason Code.
  4. Enter a comment when the reason requires one.
  5. For a non-cannabis item, select Restock if the item should return to active inventory.
  6. Complete any payment-provider steps and enter the required external transaction ID.
  7. Select Complete Return.
Expected Result

Flourish records the returned quantities, reason, refund amounts, and applicable inventory action. Confirm the Return Complete message and receipt before leaving the order.

Refund Methods
  • Cash: Requires an authorized PIN.
  • Customer Credit: Adds the refund value to the customer's available credit, when the method is supported.
  • AeroPay Manual: Complete the processor refund and record its transaction ID.
  • POSaBIT Manual: Limited to cash or enabled customer credit.
  • Manual Card: Complete the refund outside Flourish, then record the supported method and transaction ID in POS.

See the provider-specific articles below for exact steps.

Restocking and Compliance

The Restock checkbox applies to non-cannabis items. Cannabis return and inventory behavior depends on your compliance workflow.

How did we do?

Track Retail Order Status Through Fulfillment

Allocate Cannabis Packages to Retail Orders (POS or Web)

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