Retail Metrc Sync Error "Package Cannot Be Sold Because it Doesn't Exist in The Current Facility"

Updated 1 month ago by Admin CG

Metrc Error:

"Contents from Package [Package Number] cannot be sold because it does not exist in the current Facility."

Root Cause:

A user made a retail sale out of a package, but that retail sale did not sync to Metrc. The package was then transferred out of the facility before re-trying to sync the retail sale. Thus, the package "does not exist" in the current facility and the sale will not sync.

How to fix this?

This error can't be resolved. Please review operational procedures to prevent it from occurring again. Contact the state compliance office for further guidance.


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