Skip to main content

Removing an Order from the POS

Purpose. Remove an In-Store, Pickup, or Delivery order from the POS queue when the customer does not show up to pay. You can keep the order active or cancel the sale at the same time. Remove an order…

Purpose

Remove an In-Store, Pickup, or Delivery order from the POS queue when the customer does not show up to pay. You can keep the order active or cancel the sale at the same time.

Remove an order and keep it active

  1. In the POS, locate the retail order.
  2. Click the gray X icon. The Remove Customer From Queue modal opens.
The image shows the "Remove Customer from Queue" confirmation modal in the POS, displaying the prompt "Are you sure you want to remove Charles Testa from the queue?" along with two buttons.
  1. Click Remove from Queue.

The system removes the order from the queue and keeps it active.

Cancel the sale and remove the order

  1. In the POS, locate the retail order.
  2. Click the gray X icon. The Remove Customer From Queue modal opens.
  3. Click Cancel Sale and Remove from Queue.

The system cancels the sale and removes the order from the queue.

Partially paid orders

The Cancel Sale and Remove from Queue button is unavailable after an order is partially paid. Remove the order from the queue, or send it back to the shopping queue to remove items.

How did we do?

Split Order Lines for Granular POS Discounts

Retail POS - Refund a Manual Card Transaction

Contact