My item is out of sync - How to get it back in sync with METRC

Purpose

If an item shows as out of sync with METRC, you can usually diagnose and fix it yourself from the item's State Eligibility screen. This article covers finding out why the item is out of sync, resolving the underlying issue, and re-syncing with Sync Now!.

Fix an out-of-sync item

1. Go to Settings > Inventory, locate the item, and click the item name. Tip: You can use the "Sync Status" grid filters to quickly find out of sync items.
2. Click State Eligibility.
3. Click the pencil icon.
4. Click the ? icon next to the out-of-sync facility to see why the item is out of sync.
5. Review the reason displayed (for example, "Strain 'Blue Dream OG' does not exist in the current Facility") and resolve the underlying issue. To resolve in this case, navigate to Inventory > Strains > All Strains > Click Sync All Strains. This should push the strain to all facilities.
6. Go back into the item and repeat the steps above > Click Sync Now!, then click Dismiss.

The item should now show as in sync for that facility.

If it still won't sync

Contact Support with the item name and facility details, including the reason shown on the State Eligibility screen. This helps support pick up where you left off without re-diagnosing from scratch.

Interactive tutorial

Best experienced in full screen (click the icon in the top right corner before you begin):

Related articles

• Un-sync an Item From a METRC Facility (Delete a Mapping Record)
• Sync an Item from METRC
• Fix Out-of-Sync METRC Packages
• METRC Out of Sync: Troubleshoot Packages, Items, Plants & Harvests