Fix Invalid Metrc API Key in Flourish

Sometimes, your Metrc API Key may become invalid for your facility. We utilize your profile’s API Key to sync data to and from Metrc on your behalf, and you must have a valid API Key to ensure proper communication between the platforms.

When your Metrc API Key is invalid, it must be updated as soon as possible to prevent sync errors from occurring.

Check permissions first. Flourish shows the same credentials message when your API Key is valid but the user is missing a Metrc permission for the action. If the Context message in Sync Status Detail lists permissions, enable them in Metrc and retry the sync before you generate a new key. See Configure Metrc User Permissions for Flourish Sync.

Steps to Correct an Invalid API Key

Generate a new API Key in Metrc
The Reverse Sync User listed in your Flourish account will need to generate a new API Key by following the instructions in: How to find or generate your Metrc API key.
Discover the minimum access level requirements in Metrc.
Update your Flourish profile with the new API Key
Once the new API Key is generated, the Reverse Sync User will need to update their Flourish profile with it. Find the complete steps here: Managing Your Compliance System Credentials in Flourish.
Notify your Flourish representative
If you received an email from the Flourish Software Support team, after the API Key has been updated in your profile, please reply to that email to let us know so we can confirm the updates were successful.

Need a Different Reverse Sync User?

If you need to configure a new Reverse Sync User, follow the instructions in: Configure and Manage a Reverse Sync User.

⚠️ Important: Ensure that this user’s API Key is valid in their Flourish profile before setting them as the facility’s Reverse Sync User.

Steps to Correct an Invalid API Key

Need a Different Reverse Sync User?

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