Mobile App - Retail Order Fulfillment

Use Flourish's mobile app to quickly pack retail orders. This is designed to use scanning and works best on a Zebra TC22/26 Mobile Computer.

Orders are built in the cart. See Mobile App - Point of Sale on an Android Tablet or TC22. This article covers packing an order after it has been sent to fulfillment. Allocating inventory needs the Outbound Allocate Order permission.

Fulfillment Queue

There are two ways to find orders waiting to be packed:

• Queue tab: on the Pickup or Delivery board, the To Pack lane lists orders waiting to be packed. Tap Fulfill on an order.
• Retail Ops > Fulfill Orders: the fulfillment queue lists every order waiting to be packed, including in-store orders. By default it shows "Submitted" orders ready to pack; tap Show Created to see orders that have not been submitted yet. Search for the order or just scan an order ID to get started.

Pack a Retail Order

Scan the inventory to allocate it to the order.

Manually allocate if the inventory will not scan.

As you allocate inventory to the order, you'll see the line items turn green

Remove an allocation if needed by clicking on the order line and using the trash can icon to unassign inventory from the order line.

The system will alert you if the order isn't fully packed. This is OK. Either dismiss and finish packing or leave the order as partially allocated to deal with an exception and move on to packing other orders.

When every item is scanned, tap Complete Packing. You see Order Fulfilled! The order is marked Packed. In-store customers move to the Check Out lane on the Queue, and pickup and delivery orders move to their Ready and Packed lanes.

Purchase Limits

If your store enforces purchase limits, the app checks the order when you open it and again when you complete packing. If the order is over a limit, you see Purchase Limit Exceeded with the amount it is over by.

• When opening the order: tap Return to Queue to send it back for changes, or Continue Anyway.
• When completing packing: tap Acknowledge & Complete Packing to finish, or cancel to go back.

Weight-Based Items

Items sold by weight can be sold and packed on mobile. The weight for each package is set on the cart line. See Mobile App - Point of Sale on an Android Tablet or TC22.