Approve and Fulfill Buyer Portal Orders (Sellers)

Buyer Portal orders arrive in Flourish as Outbound orders. You review them, approve them, and fulfill them the way you already do. This document is only relevant if your approvals are turned on in your facility.

How orders arrive in Flourish

• A submitted order creates one Outbound order for each buyer destination and seller facility. If the buyer chooses to ship everything to a single location, you receive one consolidated order.
• When a menu lists inventory from more than one facility, each item is fulfilled from the first facility with the available quantity. Buyers see which facility ships each part of their order under Fulfilled by.
• In Outbound > All Orders, these orders show an Origin Type of Flourish Ecom.
• The buyer's PO number is stored as the order's original order ID. Buyer notes appear as an order note titled Ecommerce Order Note.
• Orders arrive in Created status and unallocated. Allocate them as normal.

Approve or reject orders

Approve orders within the primary order grid. Approvals also live here:

1. Go to Settings > Ecommerce > Approvals.
2. Filter by Pending approval or Credit-flagged. Credit-flagged orders put the buyer over their credit limit.
3. Select an order to review it. Click the Flourish orders link to open the matching Outbound orders.
4. Click Approve or Reject. You can add an optional note. The reason for rejection is shown to the buyer.

The Approvals tab appears only if your role has the Ecommerce Approvals permission.

What the buyer sees as you work

Change an order after it's submitted

Each change is recorded in Amendment history, and the buyer sees it in their order's Change history.

Cancellations

• Buyers can cancel their own order only before you approve it.
• When you reject an order, its Outbound orders are canceled.
• If you cancel the order in Flourish, the cancellation shows in the buyer's portal.