Track Your Buyer Portal Orders (Buyers)

Find your orders

Click Order History to see every order you've placed, across all your stores. You can filter by status or by date range.

Order statuses

Status	Meaning
Pending approval	Your seller is reviewing the order.
Approved	Your seller accepted the order.
Partial	Some store orders were accepted and others weren't. Open the order for details.
Shipped	The order is on its way.
Cancelled	The order was cancelled by you or your seller.
Failed	The order couldn't be submitted. Your cart wasn't changed, so you can try again.

Order details

Open an order to see:

Fulfilment progress (Created, Approved, In Progress, Shipped) and Payment progress (Unpaid, Partially Paid, Paid).
Distribution: the separate shipment for each store, which facility fulfills it, and when it shipped.
Documents: the invoice, shipment manifest, and lab results, once they're available.
Change history: any quantity changes or line cancellations your seller made.
Decision note: your seller's reason, if they rejected the order.

Cancel an order

You can cancel an order only before your seller approves it.

Open the order and click Cancel order.
Optional: enter a Reason for your seller.
Click Cancel order.

This cancels the entire order and can't be undone. After approval, contact your seller to make changes.

Reorder

In Order History, click the Reorder icon on any order to add its items to your cart. Items that are no longer available are skipped.

Notifications

You'll receive an email and a notification in the bell at the top of the portal when your order is received, approved, rejected, or shipped. To manage order emails, open Account > Edit profile > Notifications.