Track Your Buyer Portal Orders (Buyers)

Find your orders

Click Order History to see every order you've placed across all stores/destinations. You can filter by status or by date range.

Order statuses

Status	Meaning
Pending approval	Your seller is reviewing the order.
Approved	Your seller accepted the order.
Partial	Some orders were accepted and others weren't. Open the order for details.
Shipped	The order is on its way.
Cancelled	The order was canceled by you or your seller.
Failed	The order couldn't be submitted. Your cart wasn't changed, so you can try again.

Order details

Open an order to see:

Fulfillment progress (Created, Approved, In Progress, Shipped) and Payment progress (Unpaid, Partially Paid, Paid).
Distribution: the separate shipment for each store, which facility fulfills it, and when it shipped.
Documents: the invoice, shipment manifest, and lab results, once they're available.
Change history: any quantity changes or line cancellations your seller made.
Decision note: your seller's reason, if they rejected the order.

Cancel an order

You can cancel an order only before your seller approves it.

Open the order and click Cancel order.
Optional: enter a Reason for your seller.
Click Cancel order.

This cancels the entire order and can't be undone. After approval, contact your seller to make changes.

Reorder

Click Reorder to add a past order's items to your cart. The button appears on each order in Order History, at the top of an open order, and on the recent orders on your Home page. Items that are no longer available are skipped.

Reorder is available only for orders placed in the Buyer Portal. Orders your seller entered for you in Flourish don't have a Reorder button.

Notifications

You'll receive an email and a notification in the bell at the top of the portal when your order is received, approved, rejected, or shipped. To manage order emails, open Account > Edit profile > Notifications.