Send an Aeropay Payment Link for an Outbound Order
Send your buyer a secure Aeropay link to pay an outbound order's invoice from their bank, then track the payment status and see what changes when it is paid.
Send your buyer a secure Aeropay link to pay an outbound order's invoice from their bank. When Aeropay confirms the payment, Flourish applies it to the invoice balance.
Prerequisites
- Aeropay is connected for your company and turned on, with its Merchant Id and Merchant Location Uuid, on the selling facility. See Set Up Aeropay for a Facility.
- The buyer contact has an email address and a phone number.
- You have write access to Outbound orders.
- The order has a balance due.
Send an Aeropay Payment Link
- Open the outbound order.
- Click the Payments tab, next to Notes.
- Click Send payment link, next to Add Payment. The Send Payment Link dialog opens.
- Check that Provider shows Aeropay. It is preselected when it is the only option.
- Check Amount. It defaults to the balance due. The amount must be between $0.01 and the balance due. You can enter a lower amount, but you can send only one Aeropay link per order, so collect any remainder with Add Payment.
- Select the buyer in Contact. The primary contact is preselected.
- Confirm Email and Phone. Both are required, and any change you make is saved to the contact.
- Click Send. The toast "Payment link sent" appears.
Aeropay sends the link to the buyer by email and text message. Flourish doesn't send its own email for Aeropay.
Track the Payment
On the order's Payments tab, the Payment Links grid lists each link you send. Before you send any, it shows "No payment links sent yet".
The grid has these columns: Provider, Amount, Sent to, Sent at, Status, and Link, plus a Resend button.
For Aeropay rows, Sent to, Sent at, and Link show "—" because Aeropay delivers the link, not Flourish. Hover over the dash to see "Delivered by AeroPay".
Status | What it means |
Pending | The link is sent. The status stays Pending until Aeropay confirms the payment. |
Paid | Aeropay confirmed the payment. Flourish applies it to the invoice balance. |
Declined | Aeropay declined the payment. The balance stays open. |
Voided | The payment was voided |
When a link is Paid, the order's payment status updates to Partially Paid or Paid. Fulfillment status and inventory do not change. For more on payment status, see Display Payment Status on Outbound Orders.
Buyers Can Also Pay from the Buyer Portal
Buyers can also start an Aeropay payment themselves by clicking Pay with Aeropay on their Billing page in the Buyer Portal. The same one-link-per-order rule applies. For setup, see Buyer Portal Invoices and Online Payments (Sellers), and to share buyer instructions, see View and Pay Invoices in the Buyer Portal (Buyers).
Troubleshooting
If you see | Do this |
Send payment link button is missing | Check all three conditions. You need write access to Outbound orders, the balance due must be above $0, and Aeropay or Spendr must be turned on for the selling facility. Fix whichever is missing. |
"Amount must be between $0.01 and {balance}." | Enter an amount from $0.01 up to the balance due. |
"amount ... exceeds the order's remaining balance ..." | Lower the amount to the remaining balance or less. |
"payer contact incomplete; missing: email, phone" | Enter the missing email or phone in the dialog. Both are required for Aeropay. |
"order is already paid" | No link is needed. Check the order's payment status. |
"an AeroPay payment link already exists for order ..." | Only one Aeropay link is allowed per order. Record the payment another way with Add Payment. |
An error mentioning "AeroPay is not configured for this facility" | Turn on Aeropay with its Merchant Id and Merchant Location Uuid on the selling facility. See Set Up Aeropay for a Facility. |
Resend is disabled | This is expected for Aeropay. Aeropay delivers its own link. |
How did we do?
Choose an Outbound Order Allocation Method
