Cannot access my Analytics module
If you get an error message stating 401: Not Authorized while trying to view reports or Dashboards in the Analytics module, there is an easy fix for that!
Please add app.flourishsfotware.com as a trusted site (including third-party cookies) in the Chrome cookie settings.
How to add trusted sites in Google Chrome:
- Click the 3 vertical dots icon in your chrome web-browser's upper right corner.
- Click on Settings, scroll to the "Privacy and security," and click on "Cookies and other site data."
- Scroll down to "Sites that can always use cookies" and click "Add."
- Under "Add a site," type in, or copy and paste, app.flourishsfotware.com.
- Make sure to click the checkbox for "Including third-party cookies on this site" and then click "Add" (see the picture below).
- Lastly, go back to Flourish and refresh your browser window.
That's it!
Please let support@flourishsoftware.com know if you continue to run into any additional issues.